Chase is here for you. Please contact the appropriate area listed below based on your specific needs. If sending an inquiry via email that includes confidential borrower information, always use Chase Secure Email.

>> 877-ASK-CHASE >> Registration >> Underwriting Status >> Mandatory Desk >> Imaged Document Delivery	>> Secure Email Set-Up >> Research Requests >> Servicing >> Site Feedback

877-ASK-CHASE (275-2427)

— Option 3 – Release Delegated Underwriting DU or LP Findings (Correspondent Automated Underwriting Application Support)
8:30 am to 7:00 pm ET Monday-Friday (excluding holidays)

— Option 4 – ChaseLoanManager and Image Delivery Support
8:30am to 7:00pm ET Monday-Friday (excluding holidays)

— Option 6 – Password Resets
24 hours a day, 7 days a week

— Option 7, then:

     Option 1 - Customer Support (program, policy and underwriting guideline inquiries on files not yet delivered to Chase)
          8:30am to 7:00 pm ET Monday-Friday (excluding holidays)
          — Email Correspondent.Customer.Support@chase.com

     Option 2 - Funding Operations - Customer Account Managers (Funding, Suspense and Purchase Advice status on files delivered to Chase)
          8:00am to 9:00pm ET Monday-Friday (excluding holidays)
          — Submit funding suspense conditions in ChaseLoanManager Image Delivery
          — Direct loan-specific suspense questions to your dedicated Customer Account Manager (CAM)

     Option 3 - Non-Delegated Underwriting Status questions on loans in process
          8:00am to 9:00pm ET Monday-Friday (excluding holidays)
          — Submit underwriting suspense conditions in ChaseLoanManager Image Delivery
          — Direct loan-specific underwriting questions to the designated Underwriter

Registration

     — 800-305-LOCK (5625) (registration and pricing assistance)
          8:00am to 7:00pm ET Monday-Friday (excluding holidays)
     — Use ChaseLoanManager Assistance Request if you are unable to perform a pricing task in the system

Mandatory Desk

     — 800-250-5015
          9:00am to 5:00pm ET Monday-Friday (excluding holidays), or
     — Email CHF.Mandatory@chase.com

Secure Email Set-Up

     — Go to the Chase Secure Email Web site at: https://www.chaseb2b.com/tools/secure-email
     — Select the New User? link on the sign-in screen to complete Set-Up. Enter the email address “iSentry.Setup@chase.com” in the Chase Employee Email Address field on the New Set-Up screen
     — For more information on Chase Secure Email, visit the Secure Email Tools page at chaseb2b.com

Research Requests (post purchase)

— Submit research requests in ChaseLoanManager Assistance Request. Follow up documentation should be sent via Chase Secure Email to Research.Request@chase.com

Servicing Customer Support

— 800-848-9136 (servicing or escrow related inquiries)
8:00am to 12:00am ET Monday-Friday, and 8:00am to 8:00pm ET Saturday (excluding holidays)

Feedback About our Site

—Your feedback is important. Email your comments and suggestions to correspondent.customer.feedback@chase.com (do not send loan inquiries to this email address)